Detaillierte Informationen zum Seminar
Inhalte:
In this live-online-seminar, you will learn how to identify conflicts at an early stage and find suitable solutions. We will teach you strategies on how to manage conflict discussions in a confident and solution-oriented way. After the online course, you will be able to prevent workplace conflicts in the long term and ensure a positive team spirit.
Strategies for conflict management and mediation & de-escalation techniques for successful conflict resolution
Wherever people interact and work together, conflicts arise. The most important aspect is how to deal with them: By conducting conversations in a professional way, conflicts can be managed confidently in order to add to a constructive working environment. Conflict awareness and conflict analysis also help you to find effective solutions faster in difficult situations, which contribute to the success of the company or the project.
Dauer/zeitlicher Ablauf:
8 Einheiten à 45 Minuten
Ziele/Bildungsabschluss:
Dieser Kurs schließt mit einem alfatraining.com-Zertifikat ab.
Teilnahmevoraussetzungen:
Requirements for live participation:
Customary desktop computer or laptop (64-bit), headset, webcam
Stable internet connection
At least 2 GB of RAM
Download and installation of alfaview (free of charge for you!)
Short preparation check:
Create profile or login and book desired course www.alfatraining.com
Download and install video conferencing software www.alfaview.com
Check technical equipment (computer, headset and webcam)
Log back in to your profile at www.alfatraining.com and test everything
The event will take place live and online, please check your equipment at least 2-3 days before the course starts and install the alfaview videoconferencing software alfaview (free of charge for you!). If you are using a company network or computer, please clarify the installation and use of alfaview with the appropriate department beforehand!
Technische Voraussetzungen:
Für eine Live-Teilnahme unbedingt erforderlich: Handelsüblicher Computer (64-bit), Headset, Webcam Stabile Internetverbindung Mind. 2 GB Arbeitsspeicher Download und Installation alfaview (für dich kostenfrei!)
Lehrgangsverlauf/Methoden:
Introduction to conflicts
Definition of conflicts
Different types of conflict and how they arise
Reflection on individual conflict behavior
Identifying personal conflict patterns
Dealing with own emotions in conflict
Conflict analysis
Analyzing and structuring conflict situations
Identifying conflict parties and their interests
Strategies for conflict resolution
Finding compromises and win-win solutions
Improving cooperation and teamwork
Mediation and de-escalation techniques
Basics of mediation
Communication and negotiation techniques for mediation
De-escalation strategies for defusing conflicts
Structure of a successful conflict discussion
Preparation and structuring of conflict discussions
Active listening and emphatic communication
Using constructive conversation techniques
Preventing conflicts in the long term
Early identification of conflict potential
Performance tracking and measuring
E-mail and newsletter marketing
Developing an e-mail marketing strategy
Supporting a positive communication culture
Conflict prevention strategies in organizations
Zielgruppe:
This live online seminar is designed for all interested parties, employees, junior managers and executives from all business units.
Seminarkennung:
444
