Preventing and Solving Conflicts Constructively: Basics of conflict management and resolution

Achieving your goals

• Making all parts involved aware that conflict can be regarded as a chance.
• Model of conflict management.
• Levels of conflict development.
• Recognizing and assessing conflict.
• Managing conflict.
• Resolving conflict constructively.
• Preventing conflict by recognizing signals and changes.
• How effective conflict management encourages teamwork and helps to achieve teams’ goals.
• Inspiring your team and colleagues to see the advantages of open and honest communication.
• Building healthy, communicative, and trustworthy relationships through open communication.

Group-dynamic processes

• Importance of group-dynamic processes when working with or in teams and groups.
• Group-dynamic model by Tuckmann (norming, storming, forming, performing) and how to put it into practice in order to avoid conflict.

Communicative skills

• Strategies of ”active listening” to clarify needs.
• Non-violent communication (Marshall Rosenberg) with concrete advice on how to adjust your choice of words and improve your non-verbal communication skills.
• Giving and receiving feedback.

Working in international contexts

• ”Ethnocentrism”, bias and prejudice as a source of conflict.
• Increasing the intercultural competence by developing an awareness for different influencing parameters, based on differing values, cultures, traditions and working habits.

You will be able to

• develop your own positive attitude to conflict,
• develop your individual communication style,
• develop an approach to solution-oriented improvements whenever conflict occurs,
• help your team address and overcome conflict and foster relationships within your team,
• develop an empathetic communication style within your team,
• increase the motivation, communication, and performance of your team,
• increase cultural awareness and skills required to work in and with international teams,
• become more sensitive to value system, cultural and traditional differences.
• improve your ability to recognize potential conflict before it arises.

Group and/or team leaders and managers, project owners, executives or team members working with/in international teams that use English as their means of communication. You are interested in getting practical advice on how to resolve conflict effectively.