SMAX administration for Suite Administrators (SMAX320)

Lesson 1: Course Overview\n\n\n- Introduce the course overview, agenda, and logistics\n- List the available SMAX courses\n- Launch the Digital Learning course\n- Access the lab environment\n\nLesson 2: Mail Server Configuration\n\n\n- Explain the administrative tasks\n- Explore the suite administration application\n- Explain back office\n- Explain the mail server\n- Explain about SMTP and EWS\n- Configure an email service\n\nLesson 3: Customer, Account, and User Management\n\n\n- Access the customer, account, and user area in the back officer portal\n- Create a new customer\n- Create and manage a new account\n- Add users to the account with the required features and settings\n\nLesson 4: License Management\n\n\n- Access the license and license pool area in the back office portal\n- Creating a trial license\n- Create a license pool and add it to the license\n\nLesson 5: Tenant Administration\n\n\n- Navigate the tenant management area\n- Explain different types of tenants – Production, DEV, Internal, Trial\n- Create a tenant\n- Assign a license to the tenant\n- Deploy the tenant\n- Export a tenant\n- Import a tenant\n- Clone a tenant\n- Explain about the multi-tenant environment\n\nLesson 6: Configuration Management\n\n\n- Access the Configuration area\n- Explain about Single sign-on\n- View the Lightweight Direct Access Protocol (LDAP) settings for configuration management system\n- Manage smart analytics at the suite level\n- Explain IDOL (Intelligent Data Operating Layer)\n- Set intervals for IDOL bases search\n- Define license expiration notifications duration

To be successful in this course, you should have the following prerequisites or knowledge:\n\n\n- Familiarity with different roles in an IT service management environment\n- Familiarity with different flavors of the user interfaces provided by SMAX\n- Familiarity with different versions of the SMAX available

This course is intended for Suite Administrators.