Web Based Training - KDT GmbH Die Kundendienst-Trainer
Tools for effective teaching & leadership in groups
As the specialist for the company’s machines and installations, the technical trainer, service technician, applications engineer imparts the operators, the customer's maintenance personnel and the company's own technicians with the necessary specialist knowledge in handling of complex technology. Target groups can be machine operators, maintenance personnel of the customer and own technicians. The participants themselves can be multipliers, who in turn should instruct users.
Depending on how effective the training is, this may result in a wide range of consequences: how often the hotline is contacted, the number of warranty claims, the number of good will cases, and the level of customer satisfaction…
Termin | Ort | Preis* |
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auf Anfrage | online | 2.160,00 € |
Most of the time the trainer’s technical expertise is very good, however, what happens when it comes to their communication skills? Have they had the chance to develop their skills systematically and under an expert’s guidance?
You have to look at various aspects to choose the right trainer...
All of these aspects need to be taken into consideration. This is especially true in groups where some of the participants are difficult.
This trainer seminar covers all these topics. With the knowledge from the everyday life of technical trainers, a variety of effective techniques, methods, planning approaches and practical experiences are conveyed.
With our program, you will learn details about how to handle group activities and how to visualize your teaching material effectively. You will also benefit from numerous tips to optimize your training concepts. At the end of the seminar and after review the participant will master the basic principles applied in the following topics:
All topics have a direct connection to normal life of a technical trainer. There will be a lot of practical exercises.
Here you will learn the details of group interaction and how to visualize your topics effectively. In the process, you will benefit from lots of tips for optimizing your training concepts.
Leading groups effectively
Knowing central methods
Planning of training
Mastering the use of media and methods