The Certified Data Centre Facilities Operations Manager course is a three-day course which will enable participants to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data centre facility into manageable and systematic processes. Not only are the topics covered based on international standards, the course includes best-practises by seasoned data centre professionals with many years’ experience managing global data centre facilities. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data centre.
After completion of the course the participant will be able to:
- Setup a data centre facilities operations team
- Manage and motivate your facilities management team
- Setup SLA’s and manage them including liabilities, KPI’s etc.
- Manage vendors and measure their performance
- Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc. Manage safety & statutory requirements
- Effectively and efficiently manage data centre operations
- Manage documents
- Setup equipment life cycle including testing
- Define data centre design limits and set-up and manage a proper capacity management plan Commission and decommission equipment
- IT cable management
- Manage the day-to-day data centre operations
Inhalte
The Data Centre Operations Team
- Leadership criteria and attributes
- How to set-up up an efficient and effective facility management operations team structure
- Defining roles, responsibilities and skill metrics
- Key Performance Objectives (KPO) and appraisals Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
- Training and assessments
- Shift management, scheduling and roster planning
Vendor Management
- Vendor selection and qualification
- Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
- Key considerations of a vendor agreement for services
- Performance measurement and reporting
Facilities Maintenance
- Maintenance options
- Main considerations for maintenance agreements
- The practicality in deciding between comprehensive/noncomprehensive maintenance regimes
- Warranty pit falls
- Service reports alignments with maintenance agreements
- Tiered maintenance considerations
- Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
- Managing on-site/off-sites spares and how to determine which spares to keep on-site
Managing Safety & Statutory Requirements
- Statutory and industry compliance/regulations
- Emergency response and safety policies and procedures
- PTW (Permit To Work) requirements and procedures
- General rules and regulations for the data centre
- Ergonomic workspace
- SOP’s for power outage, fire, bomb threat etc.
Service Level Agreement (SLA) Management
- Defining the data centre design limitations
- Defining measurement criteria and reporting
- Alignment of business SLA with vendor SLA
- Defining chance management procedure for installation and de-installation of new equipment
- Reporting and escalation management
Managing Physical Security
Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
SOP (Standard Operating Procedures) in managing day to day security access control, such as;
- Entry/exit control and access management
- Permit-To-Work (PTW) and contractor work in progress
- Delivery of goods
- Customer access
- Etc.
Effective patrols routing and how to ensure 24x7 vigilance
Managing Daily Data Centre Operations/Floor Management
Handling external threats; crisis/emergency situations
Security incident management
Managing Daily Data Centre Operations/Floor Management
- ITSM/ITIL (IT service management) in the data centre
- Shift hand-over requirements and procedures
- Asset and inventory management for hardware, software, spares, consumables, etc.
- Floor management procedures and duties such as rack space allocations, management of installers
- Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
- From truck to rack
- Handling of incoming equipment
- Inspection, unpacking and security procedures
- Staging procedure and requirements
- Equipment movement into the computer room
- Finishing up the installation
- De-installation/commissioning procedures
Capacity Management
- Defining the design limits of the data centre
- Setting up thresholds, monitoring and reporting
- Business review and future capacity planning
- Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions
Cable Management
- Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
- Cabling specification & labelling based on ANSI/TIA-606
- In-rack power and network cabling
- Labelling requirements
- Cabling/cable tray layout documentation
Data Centre Cleaning and Pest Control
- Types of pollution found in data centres such as H2S, air-particulates etc.
- Common causes of pollution in the data centre
- Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
Data Centre Monitoring and Automation
- Data centre monitoring requirements
- Threshold setting and reporting requirements
- Notification and escalation requirements
- Automated 24hrs helpdesk ticketing systems
- Incident and customer complaint management & change management
- Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.
Managing Documentations/Archives
- Document management standards
- Document management process requirements
- Minimum and desired design documentation set
- Operational management documents
Equipment Life-Cycle Management
- Policies and procedures governing life cycle management
- Asset management including software and firmware
- Service situations
- Review, triggers and reporting
- Test life cycle
Mock Exam
EXAM: Certified Data Centre Facilities Operations Manager
The primary audience for this course is any IT, facilities or data centre operations professional who works in and around the data centre, who has the responsibility to achieve and improve the high availability and manageability of the data centre operations.
