Seminar - Cegos Integrata GmbH
ITIL® 4 brings ITIL® up to date by positioning much of the established ITSM practices in a broader context of customer perception value streams and digital transformation, and incorporating new ways of working such as Lean, Agile and DevOps. In this course you will gain a clear understanding of the ITIL 4 Service Management framework and how it evolves to introduce modern technologies and working methods Candidates taking the ITIL® 4 Foundation exam will be introduced to the concepts of the Service Management Framework. For more information on ITIL® 4 and our ITIL® 4 offering, please see ITIL 4 Certification. Our learning platform LearningHub @Cegos is part of this seminar. In addition to the digital seminar documents the training is enriched with further learning formats and media. In order to achieve a sustainable transfer of knowledge into the daily work routine, the seminar is implemented according to our 4REAL approach model. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Termin | Ort | Preis* |
---|---|---|
07.08.2024- 09.08.2024 | München | 1.654,10 € |
25.09.2024- 27.09.2024 | online | 1.654,10 € |
18.11.2024- 20.11.2024 | online | 1.654,10 € |
firmenintern | auf Anfrage | auf Anfrage |
ITIL® Introduction and History:
ITIL® 4 Certification Scheme:
Key concepts of service management:
ITIL® Guidelines:
The four dimensions of service management:
The ITIL® Service Value System:
The service value chain:
ITIL® management practices: