Servicemanagement Schulungen finden - Das passende Seminar in Ihrer Nähe

In Deutschland werden ca. 500 Milliarden E-Mails täglich verschickt, Tendenz steigend. Ein deutliches Zeichen dafür, dass Kommunikation im Beruf sehr wichtig ist - und mit zunehmender Digitalisierung und Globalisierung immer wichtiger wird. Zudem bietet gerade berufliche Kommunikation ganz besondere Herausforderung. „Sprechen können“ reicht meist nicht! Konstruktive Gesprächsführung, anschauliche und nachvollziehbare Vermittlung von Ideen und Ergebnissen - was einfach klingt, kann zu ernstzunehmenden Reibungsverlusten führen, sobald man Kommunikationskompetenzen reiner Intuition oder gar dem Zufall überlässt. 

Overview

Do you need to know how to establish a practical performance management program for your z/OS system? This course is designed for new performance analysts to learn to work with the Workload Manager (WLM) in goal mode. Learn concepts of WLM and performance management in the z/OS system using the WLM.

Learn how to analyze Resource Monitoring Facility (RMF) reports and implement service definitions using the WLM Interactive System Productivity Facility (ISPF) application. The course uses z/OS hands-on lab exercises to reinforce the concepts and techniques discussed in lecture.

Hands-on labs

This course includes hands-on lab exercises. Each student team, working on their own z/OS system, will configure RMF, analyze RMF reports to find bottlenecks, and utilize the WLM dialogs to create goals and classification rules in a service definition that manages a supplied z/OS workload.

Overview

Do you need to know how to establish a practical performance management program for your z/OS system? This course is designed for new performance analysts to learn to work with the Workload Manager (WLM) in goal mode. Learn concepts of WLM and performance management in the z/OS system using the WLM.

Learn how to analyze Resource Monitoring Facility (RMF) reports and implement service definitions using the WLM Interactive System Productivity Facility (ISPF) application. The course uses z/OS hands-on lab exercises to reinforce the concepts and techniques discussed in lecture.

Hands-on labs

This course includes hands-on lab exercises. Each student team, working on their own z/OS system, will configure RMF, analyze RMF reports to find bottlenecks, and utilize the WLM dialogs to create goals and classification rules in a service definition that manages a supplied z/OS workload.

Modul 1: Definition der Dienstleistung

• Beschreiben Sie Benutzer in Form von Rollen und Personas
• Bewertung der KPIs anhand von SLOs und SLIs
• Bestimmen Sie die Qualität der Anwendungsanforderungen anhand von SMART-Kriterien

Modul 2: Entwurf und Architektur von Microservices

• Zerlegen Sie monolithische Anwendungen in Microservices
• Erkennen geeigneter Microservice-Grenzen
• Entwurf konsistenter, standardmäßiger RESTful-Service-APIs
• Identifizierung der 12-Faktoren-Best-Practices für die Implementierung von Dienstleistungen

Modul 3: DevOps-Automatisierung

• Erörterung der Automatisierung der Dienstbereitstellung mithilfe von CI/CD-Pipelines
• Erläutern Sie, wie Sie Cloud Source Repositories für die Quell- und Versionskontrolle nutzen können.
• Automatisieren Sie Builds mit Cloud Build und Build-Triggern
• Verwalten von Container-Images mit Container Registry

Modul 4: Auswahl von Speicherlösungen

• Identifizieren Sie die Anwendungsfälle für Spanner
• Identifizieren Sie die Anwendungsfälle für Cloud SQL
• Identifizieren Sie die Anwendungsfälle für Firestore
• Identifizieren Sie die Anwendungsfälle für Memorystore

Modul 5: Google Cloud und hybride Netzwerkarchitektur

Erörterung des Designs von VPC-Netzwerken zur Optimierung von Kosten, Sicherheit und Leistung

Beschreiben Sie, wie glob...

Overview

This course is also available as self-paced virtual (e-learning) course Developing with Integration Designer in IBM Business Process Manager V8.6 - I (ZB872G). This option does not require any travel.

IBM Process Server supports a service-oriented architecture (SOA) by providing a platform for using diverse technologies to integrate business applications. In this course, you learn how IBM Process Server enables business integration applications to define business logic and processes based on Web Services Business Process Execution Language (WS-BPEL), and business rules. In the intensive hands-on lab exercises, you design, develop, and test a comprehensive business integration solution. You use the IBM Integration Designer tool to create business integration solutions by using the Service Component Architecture (SCA) programming model, the Service Data Objects (SDO) data model, and the mediation flow programming model.

Overview

This course is also available as self-paced virtual (e-learning) course Developing with Integration Designer in IBM Business Process Manager V8.6 - I (ZB872G). This option does not require any travel.

IBM Process Server supports a service-oriented architecture (SOA) by providing a platform for using diverse technologies to integrate business applications. In this course, you learn how IBM Process Server enables business integration applications to define business logic and processes based on Web Services Business Process Execution Language (WS-BPEL), and business rules. In the intensive hands-on lab exercises, you design, develop, and test a comprehensive business integration solution. You use the IBM Integration Designer tool to create business integration solutions by using the Service Component Architecture (SCA) programming model, the Service Data Objects (SDO) data model, and the mediation flow programming model.